There is apparently no set policy (I asked at an Apple Store) and a store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance. I.e., the receipt when the item was sold to the first owner, and preferably by that person. The device is normally taken to an Apple Store with identification and the original sales receipt. If you forgot your Apple ID password -> Īpple may remove a lock if a person can provide sufficient evidence of valid ownership. If you are the original owner and have forgotten the log-in information, try to recover it: Turn off Activation Lock -> - An activation lock can only be removed using the log-in information for the account that applied the lock. Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.
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